To help develop Ergon Energy’s Regulatory Proposal they has Ergon Energy invested considerable effort in asking customers and other stakeholders what they expect.
Energy
This section has a variety of customer engagment resources from Energy industry organisations.
Ergon Energy- Customer Engagement Program
Ergon Energy's Customer engagement program website
Endeavour Energy- Customer Engagement Program
Endeavour Energy's Customer Engagement Program website
Endeavour Energy Customer Engagement Plan 2014-19 draft
This document takes the reader through the Customer Engagement Strategy that Endeavour Energy has set up for implementation from 2014 until 2019.
Energex- Connecting with You
Energex's Customer Engagement Program website
Energex Customer Engagement Strategy
Published by Energex, this document takes the reader through the Customer Engagement Strategy and Frameworks that Energex has set up. Along with this it also highlights the customer engagement practices it has used in the past.
Talking Power- Have your say in powering SA
South Australia Power's Customer Engagement Program website
UK Power Networks Stakeholder Engagement Brochure May 2013
This document takes the reader through the Customer Engagement Strategy that UK Power Networks has set up. It also presents the feedback/results from gained through the engagement activities.
UK Power Networks Stakeholder Engagement Brochure May 2014
This document takes the reader through the Customer Engagement Strategy that UK Power Networks has set up. It also presents the feedback/results from gained through the engagement activities.
UK Power Networks Stakeholder Engagement Incentive Scheme 2012-13
U.K Power Networks' approach to customer engagement within their program
UK Power Networks Stakeholder Reports and Presentations
Website to access U.K Power Networks' customer engagement material
AER - Consumer Engagement Guideline for Network Service Providers - Explanatory Statement - November 2013
As a pre-curser to the Consumer Engagement Guideline for Network Service Providers, this document outlines the rationale behind the guideline and is a quick reference summary of the content.
AER - Consumer Engagement Guideline for Network Service Providers - November 2013
The guideline identifies the most pertinent factors that must be considered when creating a customer engagement activity.
AER Factsheet - Consumer Engagement Guideline for Network Service Providers - November 2013
Summarises the entire AER - Consumer engagement guideline for network service providers - November 2013 into two pages.
Making Electricity Networks “visible” (2012)
Author: Cotton, M
The article examines how key industry actors conceptualise “publics,” “stakeholders” and “customers” and how these conceptualisations subsequently inform their engagement practices with these heterogeneous groups.
From Social and Technical to Socio-Technical- Designing integrated research on domestic energy use (2015)
Author: Love, J and Cooper, A
Looks at problems across three cases of research on energy use to illustrate what happens when social and technical data are analysed together in different research contexts.
Establishing an Agenda for Social Studies Research in Marine Energy (2014)
Author: Kerr S, Watts, L and Colton, J et al.
This paper sets out an agenda for social studies research linked to Marine Renewable Energy, identifying key topics for future research