SA Water Customer Engagement (2015)

A PowerPoint presentation that quickly summarises the Customer Engagement Program used by SA Water. With key insights and links to KPI’s and asset management highlighted. See also SA Water Customer Engagement Program, Your Say for more details and explanations.

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SA Water Customer Engagement Program Stage 1 Report

Between November 2013 and April 2015, SA Water engaged with residents, businesses and industry groups across our customer base to inform our business strategy and next Regulatory Business Proposal for the period commencing 1 July 2016.

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SA Water Customer Engagement Stage 3 Report

Reports on the findings from activities obtaining ‘Customer Insight’ namely the customers’ preferred channels of communication, service standards, service insights and deliverability, water quality and more.

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