A summary of the Customer Research and Engagement stages undertaken by SA Water
Australia
Australian water utilities have recently taken larger measures to include social research and engagement into their decision making process.
For example, from 2013-2015, South Australia Water implemented an engagement program that resulted in eleven key customer insights. These then informed their strategic investment decisions as well as improvements to their services.
Consumer Engagement and the Water Industry
Outlines SA Water’s engagement methods between 2012 and 2015 and what the key insights from those were.
SA Water Customer Engagement (2015)
A PowerPoint presentation that quickly summarises the Customer Engagement Program used by SA Water. With key insights and links to KPI’s and asset management highlighted. See also SA Water Customer Engagement Program, Your Say for more details and explanations.
SA Water Customer Engagement Program Stage 1 Report
Between November 2013 and April 2015, SA Water engaged with residents, businesses and industry groups across our customer base to inform our business strategy and next Regulatory Business Proposal for the period commencing 1 July 2016.
SA Water Customer Engagement Stage 3 Report
Reports on the findings from activities obtaining ‘Customer Insight’ namely the customers’ preferred channels of communication, service standards, service insights and deliverability, water quality and more.
SA Water Customer Engagement Program Stage 5 Report- 2015 Final
Outlines the Customer Engagement program and the insights gained from that.
WA Dialogue with a City
A case study on how the people of Perth were engaged to determine their future in the largest deliberative forum in the southern hemisphere
Water Corporation Community Engagement Report
This report details the comments, ideas and suggestions that have been provided by stakeholders and the community about their expectations to secure future water supply for the region.
Strategic Plan 2013-2017 Part 2 - Your Place, Your Say, Your Future
In developing the current Strategic Plan a number of community consultations took place that reaffirmed Council’s knowledge of community wants and needs. This plan highlights the key topics.
Yarra Valley Future Water Plan 2013/14 to 2017/18
This document sets out Yarra Valley Water's proposed services, investments and prices for the period July 2013 to June 2018 for review by the Essential Services Commission (ESC), the independent water industry regulator.