AmericaWithin the U.S.A, work to undertake more customer engagement and research has been undertaken by the utilities.

The Albuquerque Bernalillo County Water Utility Authority is one such example.

ABCWUA Customer Conversations FY15 Final Report

The Customer Conservation forums were conceived as a way for the Water Authority to reach out to its customers on a regular basis and obtain their input on critical issues. This report outlines those activities.

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Strategic Directions- U.S. Water Industry Reports

The annual Strategic Directions report series captures Black & Veatch’s global engineering and thought leadership expertise across key elements of the critical human infrastructure market.

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