An in-depth report in the methods undertaken during the customer consultation activities
America
Within the U.S.A, work to undertake more customer engagement and research has been undertaken by the utilities.
The Albuquerque Bernalillo County Water Utility Authority is one such example.
ABCWUA Website screen shots
A run-down of the customer activities listed on the website
ABCWUA Customer Conversations FY15 Final Report
The Customer Conservation forums were conceived as a way for the Water Authority to reach out to its customers on a regular basis and obtain their input on critical issues. This report outlines those activities.
Strategic Directions- U.S. Water Industry Reports
The annual Strategic Directions report series captures Black & Veatch’s global engineering and thought leadership expertise across key elements of the critical human infrastructure market.